Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: July 10, 2025
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, use our services, or contact us. This may include:
- Name and contact information (email address, phone number)
- Account credentials and authentication information
- Payment and billing information
- Communication preferences
- Any other information you choose to provide
Usage Information
We automatically collect certain information about your use of our services:
- Device information (IP address, browser type, operating system)
- Usage patterns and preferences
- Log data and analytics information
- Cookies and similar tracking technologies
Financial Data
To provide our overcharge detection services, we may collect and analyze:
- Transaction data from connected accounts (with your explicit consent)
- Billing and subscription information
- Payment history and patterns
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Detect and prevent overcharges on your accounts
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, and promotional offers
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You can request access to your personal information and receive a copy in a portable format.
Correction and Updates
You can update or correct your personal information through your account settings or by contacting us.
Deletion
You can request deletion of your personal information, subject to certain legal obligations.
Marketing Communications
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.
We use both session and persistent cookies for authentication, preferences, analytics, and advertising purposes.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
Email: contact@supersolve.ai
Address: Parkveien 12, 0350 Oslo, Norway